Fleet Supervisor

· Key Responsibility: Manage the logistics process for assigned areas/retailer partners with a KPI driven mindset and a hunger for continuous improvement

· KPIs: Efficiency of Pickers & Drivers (orders/day), Quality handling of orders (service level NPS), On time fulfillment (picking and delivery), Cost per order (picking and/or delivery), Speed of picking and delivery (per order/item)

· Manage & coach our own team of supervisors, pickers & drivers to achieve KPIs & grow with us

· Identify & hire new pickers & drivers as we scale (and warn & remove if not effective)

· Onboard new frontline team members perfectly to achieve

· Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset to have short term & long-term solutions

· Map out and optimize every part of the order preparation & delivery process (SOPs)

· Optimize team scheduling with data and creative ideas

· Enhance our speed of picking & delivery with operational & technical solutions

· Relationship building with store teams in conjunction with our account management team

· Assist dispatch team with on ground execution & quality control

· Plan, efficiently use & track/monitor on ground assets

· Support catalog & marketing teams with instore executions

· Ensure effective & efficient team utilization for peak & off peak (with additional support tasks)

· Expand capacity (per person) with operational & technical recommendations

· Evolve our logistics models & excellence in encompassing express, scheduled and same/next day deliveries based on customer and partner preferences

· Identify and define technology requirements & improvements

· Assist Head of Logistics on projects for continued operating efficiency and growth

What You Should Already Have

· 6-7 years previous experience

· UAE driving license (this is mandatory)

· Analytical thinker with problem solving skills

· Everyday 1% better mentality

· Customer delight obsession

· Ability to balance cost & quality

· Track record of operational results

· Ability to handle high pressure in a positive way

· Quick learning & execution

· Ability to work in a fast-paced, constantly evolving environment

· Strong work ethic and drive, high attention to detail, and desire for a high level of ownership

· Strong command with tools of the trade (eg. Excel, PPT, Google Drive, etc)

· Hunger to grow the business & yourself

If you face technical difficulties during the application process, please submit your application directly to people@elgrocer.com