Customer Service Specialist - Beauty Advisor

Skin Perfection ME

Lebanon

Full time

Jan 13

Your Role At Skin Perfection

You will set the customer service department strategy in alignment with the company objective. You will be involved on tech projects to optimize operations, improve quality, customer experience and drive cost reduction initiatives. You will be part of the customer service department including quality assurance.

In Addition, You Will

  • Ensures that all customer issues are being handled and solved in the most professional manner.
  • Grasps completely all the customer related operational processes to be able to coordinate properly with the different departments and report and/or propose ways to enhance.
  • Sets communication procedures, guidelines, and policies and makes sure they are always being implemented and maintained.
  • Researches and identifies the new and most efficient customer service trends, in addition to software and/or platforms upscaling the know-how.
  • Plans and executes the transformation of different manual-based tasks into automated channels to increase efficiency.
  • Retains customers through the direct channels of customer service.
  • Answering telephone calls, emails and What’sapp messages, DMs and related duties.
  • Determining priorities of inquiries and problems received from both internal and external sources.
  • Referring problems to appropriate individuals and ensuring that answers or information is received by inquiring party.
  • Following up on orders and ensuring deliveries happen at the needed time.
  • Ensuring all packages are accounted for at all times.
  • Managing and resolving client complaints.
  • Informing clients by explaining procedures; answering questions; providing information related to skincare products.

We’re Excited About You If You Have

  • 2-3 years of experience in Customer Service in the skincare industry (mandatory).

· Bachelor’s Degree in Business Administration or equivalent

  • Available to join immediately.
  • Experience in the digital industry is a plus. (Preferably in eCommerce businesses, or digital-led start-ups).
  • Experience in implementing and utilizing service-related software solutions (e.g., Ticketing system, CRM, Online Chat, Call Center etc.)
  • Strong communication and organization skills.MS/Office Platforms
  • Problem solving skills

· Attention to detail while managing multiple fast moving, quick changing projects.

  • Ability to anticipate change in project
  • Process-oriented, analytical, and tech-savvy
  • Ability to lead and work in a fast-paced environment.

You’ll Love Working Here Because

  • The people. You will be surrounded by some of the most supportive, smart, and kind colleagues - people you can be proud to work with.
  • The product. Employees will enjoy discounts and receive free products various times throughout the year. (Think your friends and family love you now? Just wait until you work at Skin Perfection!)
  • The business. It feels good to win - and Skin Perfection wants to be a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved skin care community in the world
  • The perks. Skin Perfection offers comprehensive benefits: generous vacation/holiday time off, home office option, “Long weekend” Fridays (half-days when a holiday is coming) … and so much more.


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