Telesales Agent

DHL Express


Full time

Sales Careers

Jan 16

Job Overview

To maximise the sales revenue from an existing base of customers, whilst at the same time generating new revenue from potential customers. Growing the Territory by a minimum of 15 new customers per month.

Main Responsibilities

  • Follow all Global Sales Process requirements.
  • Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.
  • Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers business.
  • Identify potential and negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers.
  • Source and action new business leads and persuade potential customers to utilise the DHL services to generate additional sales revenue from new customers.
  • Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.
  • Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
  • Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
  • Analyse figures and reports and spot trends and identify issues and take appropriate action where necessary to maximise revenue by addressing issues early.
  • Take care of any administrative duties as well as support any of the other members of the team as and when requested.

Desired Skills and Experience

Education Experience & Qualifications

  • At least 1 year of experience in Telephone / Sales experience in a multi-national company with customer interface experience, DHL experience is an added advantage.
  • Minimum of a Bachelor’s or Associate Diploma.
  • Fluent in English and Arabic languages is critical.
  • Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services is an added advantage.
  • Well-developed communication & selling skills, along with Professional Telephone Behaviour skills.
  • Customer Services attitude (controlled temperament).
  • Numerical literacy.
  • Bahrain Driving license is an advantage.
  • Excellent PC skills (MS Word & Excel).
  • Dedicated, Hard-working and Enthusiastic.
  • Flexible and reliable, prepared to work long hours.
  • Ability to work under pressure.

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DHL Express

The world´s most international company