Customer Service Officer

Customer Service Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Acknowledging our products.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Speaking and writing Arabic and English.

Customer Service Requirements:

• Ability to stay calm when customers are stressed or upset.
• Ability to control your emotions inside workplace.
• Comfortable using computers, Ipad and phone.
• Experienced in customer support.
• Must be Omani.