Customer Service Officer

Huwaids Cheesecake


Full time

Customer Services Careers

Feb 10

Customer Service Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Acknowledging our products.
  • Processing orders and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Speaking and writing Arabic and English.

Customer Service Requirements:

  • Ability to stay calm when customers are stressed or upset.
  • Ability to control your emotions inside workplace.
  • Comfortable using computers, Ipad and phone.
  • Experienced in customer support.
  • Must be Omani.

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Huwaids Cheesecake

The most delicious cheesecake in Oman