Retail & Online Sales Specialist

Job Responsibilities

• Greet guests as they enter the shop, ask whether they would like assistance with anything, and provide help if needed in a friendly, hospitable, and efficient manner
• Remain knowledgeable about and answer questions related to merchandise, sales, promotions, and store policy
• Provide recommendations based on customer’s stated preferences, needs, and desires
• Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions
• Operate a cash register and perform related tasks, including cash handling, credit card processing, and opening and closing of the register when on the first or last shift of the day
• Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management, and participate in the designing of displays in windows and on tables
• Locate merchandise for customers, placing special orders to find desired items if necessary
• Handle refunds, returns, and exchanges with a focus on timeliness and customer service

Skills and Qualifications:

• An Associate’s degree or high school diploma
• Retail sales experience
• A professional appearance
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• The ability to read, write, and perform basic math. The ability to stand and walk for extended periods of time