Customer Service Officer

Mashriq Energy

Lebanon

Full time

Customer Services Careers

Mar 19

Tasks & Responsibilities:

· Communicate with customers via phone, email, and chat.

· Handle customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied.

· Provide knowledgeable answers to questions about product, pricing, and availability.

· Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the CRM database.

· Maintain client and company confidence by keeping information confidential and secure.

· Work with internal departments to meet customer's needs.

· Data entry in various platforms.

Skills and Qualifications:

· 1 - 2 years of relevant work experience with a background in Sales.

· Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

· Great Communication skills

· Ability to multi-task, organize, and prioritize work.

· Good sense of organization and keen attention to detail.

· Ability to work efficiently and effectively under pressure with simultaneous deadlines.

· Ability to perform well in a fast-paced working environment

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Mashriq Energy

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