Junior IT Support Officer

Job description

The jobs at this level are responsible for resolving routine problems on the spot using pre-defined policies and procedures and pass on complex queries to supervisor.

· Receive and respond to calls from users in a courteous and helpful manner to ensure understanding and support availability

· Provide guidance and solution for routine problems or queries to ensure problem resolution with specified time scales

· Monitor systems to ensure operations are running smoothly and according to Khoury Home guidelines

· Operate equipment/system to produce the required results that are in line with given work schedules

· Ensure data back-up and recovery procedures are well functioning to avoid data loss across departments

Years of Experience : 1 to 2

Location: Dora

Education: BA in Computer Science or equivalent

Working days: Monday to Saturday

Salary: Good package, LBP/USD