Junior IT Support Officer
The jobs at this level are responsible for resolving routine problems on the spot using pre-defined policies and procedures and pass on complex queries to supervisor.
· Receive and respond to calls from users in a courteous and helpful manner to ensure understanding and support availability
· Provide guidance and solution for routine problems or queries to ensure problem resolution with specified time scales
· Monitor systems to ensure operations are running smoothly and according to Khoury Home guidelines
· Operate equipment/system to produce the required results that are in line with given work schedules
· Ensure data back-up and recovery procedures are well functioning to avoid data loss across departments
Years of Experience : 1 to 2
Education: BA in Computer Science or equivalent
Working days: Monday to Saturday
Salary: Good package, LBP/USD
Your application has been successfully submitted.