Luxury Senior Sales Associate

HOLDAL Group

Lebanon

Full time

Sales Careers

Apr 22

About the job

The Senior Sales Associate is responsible for representing brand ambassadorship through offering a unique customer journey to clients. She/He must have perfect knowledge of the brands, industry, and competition. She/He is also responsible for developing brand and client relationships through sales, after-sales, and clienteling, as well as ensuring product availability, merchandising, receptions, pricing, and submitting reports.

Key Responsibilities:

1. Sales, Customer Service, and Client Relationship Development:

  • Assist customers in defining their needs through locating products in the store and explaining unique product features and benefits.
  • Handle customers’ objections and after-sales requests to ensure service excellence in coordination with the Boutique Manager.
  • Build action plans to achieve the sales targets set.
  • Develop and maintain new and existing client relationships through PR and clienteling techniques.

2.Boutique, Stock, and Merchandizing:

  • Implement displays and merchandising according to the supplier guidelines in order to optimize sales.
  • Apply pricing and discount policies according to the suppliers’ and the company's guidelines.
  • Process cash and card payments and ensure zero cash discrepancies.
  • Keep track of inventory and ensure stock replenishment in order to eliminate out-of-stock situations.
  • Ensure zero discrepancies in inventories.
  • Execute the goods’ reception, transfers, and pricing process.
  • Follow-up on all stores’ operational issues, including store housekeeping, store administrative duties, physical inventories, etc.
  • Prepare and submit the requested daily, weekly, and monthly reports in coordination with the Boutique Manager.

3.Brand and Customer Journey:

  • Maintain self-training and continuous updates on the brands’ collections and news.
  • Attend product training and share knowledge with colleagues.
  • Read and learn about brands and products continuously in order to increase knowledge and expertise.
  • Monitor and analyze consumer behavior, competition, and market trends to propose creative solutions to increase sales and market share.
  • Apply story-telling and luxury selling techniques consistently to provide service excellence and to build a unique customer journey.

Qualifications and Experience:

  • Bachelor's Degree in Business Administration, Marketing, or any related field.
  • 5+ years of experience in the retail industry, preferably in Luxury.
  • Fluent in Arabic, English, and French.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and Digital platforms.
  • Good understanding of watch mechanisms and jewelry.
  • Proven selling and negotiation skills.
  • A detail-oriented and a result-driven multitasker.
  • Entrepreneur- and proactive-minded, with an ability to think outside the box.
  • Strong team spirit and work ethics, including leadership and accountability.
  • A friendly and engaging personality and customer-centric orientation.

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HOLDAL Group

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